1. |
Can I host any domain
name that I own with 5Gigabyte.com?
Absolutely! Your hosted domain name does not have to be only a .com, .net
or .org. name, you can host any valid domain name with us!
^Back^
|
2. |
Can I order (register) a
domain name when I order my web hosting?
Actually, you can Register a new domain name yourself, before ordering
your web hosting. Simply click on "Domain Names" above and pay only $19 for a 1
year registration. Your domain name will be registered and you will be able to access your
domain name record and make changes anytime! Your domain name will be renewable every year
for the same low rate of only $19.
^Back^
|
3. |
How do I transfer my
existing site to 5Gigabyte.com?
First you should order your hosting to be setup, then you can transfer
your domain name to your account at 5Gigabyte.com by simply modifying the DNS info on your
domain name record. To do this, you must access your domain name record through the
registrar where you registered your domain name. Once you access your domain name record,
you need to change the DNS (nameservers) to our DNS (nameservers). You will receive the
correct DNS info in your "Hosting Setup" email, sent to you when you complete
your web hosting order.
^Back^
|
4. |
Can I park and point
other domain names to my website at 5Gig?
Sure. We call it Park-n-Point. Some say URL forwarding. You can easily
park your other domain names using your cPanel (web hosting control panel).
^Back^
|
5. |
Can I point a domain name
to a site somewhere else?
Sure, use the redirect function inside of your cPanel.
^Back^
|
6. |
Can I have Subdomains
like special.domain.com?
Certainly. Another great feature included with your hosting plan. You will
need to setup your own Subdomains through your Hosting Control Panel.
^Back^
|
7. |
Can I change the Domain
Name I am currently hosting?
Yes you can. It is somewhat involved and requires our technician to change
all instances of the current name on the server. To change your hosted Domain Name, click
on Tech Support button at the top of our site and provide us the current hosted domain
name and the new domain name that will replace it. Please make sure to spell the domain
names correctly. However, first you should update the nameservers for the new domain name
to the same nameservers you are using for the current domain name.
^Back^
|
8. |
Do I get a dedicated IP
Address with my 5Gigabyte.com Reseller Account?
Absolutely! You'll get your own dedicated IP for your reseller domain and
an additional one for your secondary nameserver!
^Back^
|
9. |
What kind of content is
allowed & NOT allowed on my Website?
We do not allow any pornographic content on our server, including but not
limited to nude photographs, explicit language, or sexual fiction. If an existing customer
publishes pornographic images, we may issue a warning and/or suspend your account.
Let's make this easy to understand: No site that promotes
porn or nudity will be allowed on our servers, this includes BANNERS, CLICKER SITES,
EDITORIALS, STORIES, NUDE PHOTOGRAPHS, EXPLICIT LANGUAGE, SEXUAL FICTION, OR ANYTHING THAT
WE DEEM INAPPROPRIATE FOR OUR SERVERS.
If a customer publishes pornographic images, we will remove
the site from our server without prior notice and all monies paid will be forfeited.
^Back^
|
10. |
Do you provide me with a
control panel?
You bet we do. All hosting plans come with the industry leading cPanel.
This Control Panel is a powerful administration feature of your hosting account. You will
make changes and add features to your account through the Control Panel. Please see the
instructions in your "Hosting Setup" email and your "Reseller Email"
for accessing your control panel.
^Back^
|
11. |
Do you give me Telnet
Access?
Yes. Telnet is not automatically turned on when your account is setup. You
will only need to submit our technical support form and ask for your telnet to be turned
on. Please don't ask us to enable telnet if you don't know what it's for or how to use it.
We do not provide instructions for telnet. Telnet would only be needed for certain tasks
and should not be enabled unless you absolutely need it and know how to use it.
^Back^
|
12. |
Do you offer a Shopping
Cart with my hosting?
Yes we do! You can create a Shopping Cart through your Control Panel. The
instructions for using the Shopping Cart will be found in the Shopping Cart program
itself.
^Back^
|
13. |
What are FrontPage
Extensions used for?
FrontPage Extensions are only required for those webmasters who utilize
Microsoft's FrontPage web authoring software. If you use Microsoft FrontPage to design
your website, then chances are you will need to have the Extensions installed. Please be
aware that we do not necessarily recommend using FrontPage or the Extensions and can only
provide very limited support for their use.
^Back^
|
14. |
How can I get FrontPage
Extensions installed on my Website?
If you did not already request FrontPage Extensions when you ordered, then
you can request that we add them to your domain account for you. Please be aware that we
do not necessarily recommend using FrontPage or the Extensions and can only provide very
limited support for their use.
^Back^
|
15. |
Do you have NT web
hosting?
No. At this time we do not offer NT web hosting. We may be adding NT
servers in the future and will post any information regarding NT when we do.
^Back^
|
16. |
Do you provide MySQL
Database capability?
Yes! All web hosting plans have multiple MySQL Database capability.
^Back^
|
17. |
Can I submit my site to
Search Engines?
You sure can! There is a handy little tool in your Control Panel that will
allow you to submit your site to several of the major search engines.
^Back^
|
18. |
Can I check my email
using a Browser?
Yes. Not only can you download your mail to any email program on your pc,
but you can check your mail through a web based interface inside of your Control Panel.
You can access your Control Panel through a web browser anywhere and check your mail. Even
mail that you have read in your control panel can still be downloaded to your pc! Another
feature not found with most other web hosts!
^Back^
|
19. |
How can I get my Username
and Password again?
You will need to submit our tech support form and request it. Be sure to
enter the email address used when you ordered. We can only send the info to the email on
the order form.
^Back^
|
20. |
What payment terms do you
offer?
Your credit card used when you order hosting will be charged on the same
day of every month for your hosting dues. It is important that you login to your billing
information and update it if you are issued a new or renewed card that you want to be used
for your monthly payments. We DO NOT send monthly invoices, only receipts or notifications
that your payment has been declined and your info needs to be updated. If your hosting payment is declined, we will notify you by email.
You will have 10 days to update your credit card info and make payment. If we cannot
successfully run your web hosting payment within 10 days of your due date, your hosting
account will be cancelled and removed from the system. If you are having problems, it is
your responsibility to contact us and inform us of your intentions before your account is
removed.
^Back^
|
21. |
Does 5Gigabyte.com allow
me to resell reseller accounts?
No, not at this time. We will post a notice on our site if we change this
policy.
^Back^
|
22. |
Do you offer a web design
service?
No we don't. However, we can give give you information on individuals who
do. For design references, please call us at 1-800-480-8202
^Back^
|
23. |
What is the path to
sendmail?
The path to sendmail on our servers is: /usr/sbin/sendmail
^Back^
|
24. |
What is the path to Perl?
The path to Perl on our servers is: #!/usr/bin/perl
^Back^
|
25. |
What is the path to my
cgi-bin?
The path to your cgi-bin on our servers is:
/home/"yourusername"/public_html/cgi-bin
^Back^
|
26. |
What are my email
settings?
You can find the settings to setup your email account in the "Hosting
Setup" email that is sent to you when your hosting account is ordered. You will find
other useful and important information in your "Hosting Setup" email.
^Back^
|
27. |
How does my master
(catch-all) email account work?
Your master email account is capable of receiving any and all mail sent to
your domain. Example: mail sent to anything
@yourdomain.com will download through your master email account. Therefore, it is not
necessary to setup additional pop3 email accounts to receive all your email. You can setup
your email account in your email program for as many email addresses that you plan to use.
Simply use the same email settings, including username and password for each address you
setup and want to send email using.
The only reason you would need to setup additional pop3
accounts would be to use an email address independent from the master account and download
mail to that address, independent from the master account. For example, an additional pop3
box would be needed for a person in your billing department to be able to download and
send mail using an address of billing @yourdomain.com and be totally independent
from the master account.
If you must use an independent pop3 email account in this
fashion, you may setup additional pop3 email accounts from within your Hosting Control
Panel.
^Back^
|
28. |
How do I CANCEL my web
hosting account?
You MUST fill out the Cancellation
Form for us to verify and process your request.
This also provides us with a proper record of your cancel request so we can confirm.
^Back^
|
--- |
We will be adding more
questions here, so be sure to check back. |
